Returns and Refunds

Returns

In order to start a Return Process, please contact our Customer Service team using the email provided. A staff member will then talk you through the process of returning your order or specified items.

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In order for a Return to be validated, it must:

- Be no more than 30 days after in-store collection OR delivery confirmation

- Include the original package

- Unused*

- In good* condition

- Resemble the way you have received the order

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We will provide you with a return label that you will be able to use to return the item to us. 

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Once the item has been received by us, we will verify the contents and whether it qualifies for a return. Depending on the reason of the return (e.g. returning the item because of missing parts) a new item will be sent out free of charge.

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Damages and Defects

If an item you have ordered is damaged or defective, please contact us straight away so we can investigate the problem and take appriopate action.

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Refunds

Once we have received your return, and inspected the item, an email will be sent out to inform you whether a refund has been approved or denied. You will be refunded via orignal payment method, we ask for you to be mindful that depending on the payment method, refunds may take longer to show up in your funds.

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Unused* - We use the term 'unused' in reference to specific items that can not be resealed or re-sold in any condition after being used due to their nature or missing parts. This includes items such as: paints, built miniatures, diorama kits, brushes. If an item has been opened, such as miniatures, but have not been built or cut, we may be able to accept the item.

Good* - We use this term to describe a tolerable condition of the item/packaging. If an item or package has obvious bite marks etc. we will NOT accept the item as a valid return. If a item or package has a few scratches or aesthetic damage, we may accept the return.